Buy Now Deals

Shoppers will need to have a registered Smokoo account to participate in a BUY NOW Deals auction. All orders are subject to successful verification of your registered Smokoo account.

BUY NOW auctions are represented by the Red Shopping basket symbol.

Shoppers can choose to bid to secure the item on auction and/ or use the BUY NOW option to purchase the item at the advertised retail price.

The BUY NOW option is available from when the auction is created on the Site and for up to 24hours only, after the auction has Finished. The BUY NOW option is available only once during the auction per shopper.

Shoppers may choose the use the BUY NOW option to purchase the item and continue to take part in the auction to also secure the item on auction. Credits you have already used to place bids on the auction, will be deducted from the final price you pay at the time you use the BUY NOW option.

All payments must be made through one of the available payment options provided on the Site.

The Final Sale Price of the auction must reach the Reserve Price as noted in the auction details, for the final bidder to receive the item/ voucher on auction. Auctions that do not reach the Reserve Price of the Final Sale Price required, will be cancelled 24 hours after the auction and credits used in the auction returned to the participating shoppers accounts.

In the event that an auction is cancelled, credits not used by shoppers on the BUY NOW option will be returned to their Smokoo account.  All shoppers who have used the BUY NOW option, their orders will still be honoured with the supplier, pending successful verification of your Smokoo account.  The Final Bidder will receive 150% of the credits used in the auction back to their Smokoo account, except where credits have already been used on the BUY NOW option. In the event that the Final bidder completes their order prior to the auction being cancelled, the purchase price paid will be converted to credits in the final bidders account.

Products/ Services purchased on a BUY NOW option may only be available in certain geographical locations and it is the shoppers’ responsibility to ensure you are able to access the products/ services in the specified location. Shoppers will be liable for all eventual shipping and customs fees.  Warranties on products/ services are provided by the suppliers and shoppers will need to contact the relevant supplier directly in the event of any claim.

When you have completed your order, you will need to contact support to complete the verification of your Smokoo account before details of the seller will be passed onto you.

PURCHASE: A purchase of a Smokoo BUY NOW Deal can be redeemed with the merchant within the specified period only as advised on the Buy Now auction details. EACH DEAL IS LIMITED AND ACCORDINGLY, WILL BE SOLD ON A “FIRST COME, FIRST SERVED” BASIS. Should the supplier not have sufficient stock available to honour the purchase, Smokoo will credit your Smokoo account with credits for the retail price paid.

CANCELLATION: Once you receive your order invoice by e-mail, you may cancel the order at any time within 7 working days from the day after the day you receive the e-mail (where a working day is any day that is not a Saturday, Sunday or public holiday recognised in South Africa). Any request to cancel, must be sent by e-mail to support@smokoo.com and sent from your Smokoo registered e-mail address (the same e-mail address the order invoice has been issued to), always provide that you have not redeemed your Buy Now deal. On cancelation, the purchase price paid, including any shipping costs will be refunded as credits to your Smokoo account.

REDEMPTION: Once your Smokoo account has been successfully verified, you will be provided with the Merchants contact details. Shoppers will be responsible for contacting the Merchant directly to receive their product/ services purchased within the specified period, using the Invoice Date, Invoice Reference and Payment Reference number provided in your order confirmation e-mail. You may only redeem your BUY NOW deal order once and only after the Smokoo Buy Now Deal auction has closed. Any attempted redemption of a BUY NOW deal order not consistent with these terms and conditions, may render a BUY NOW deal order void at our (or a Merchant’s) discretion.

RESPONSIBILITY: The Merchant and not Smokoo, is the seller of the product / services and solely responsible for providing you with the Product/ Services themselves, and for redeeming any BUY NOW deal you purchase within the specified period.

RESTRICTIONS: Reproduction, sale, resale or trade of a Smokoo BUY NOW Deal order is prohibited. Any attempt to carry out any of these will void the Smokoo BUY NOW Deal order. If the Smokoo BUY NOW Deal order is redeemed for less than the value of purchase, there is no entitlement to a credit or cash difference between the value paid and the amount redeemed.  Smokoo BUY NOW Deal orders are redeemable in their entirety only and may not be redeemed incrementally.

COMBINATION: It is at the discretion of the Merchant to determine whether Smokoo BUY NOW Deal orders can be combined with any other Smokoo BUY NOW deal order, or other promotions, vouchers, third party certificates or coupons. Smokoo BUY NOW deal orders may not be applied to cover shipping or handling charges which may be incurred when the Smokoo BUY NOW deal order is redeemed for a Product.

LOSS/ THEFT SMOKOO BUY NOW DEAL ORDER: Neither we nor the Merchant are responsible for lost or theft of Smokoo BUY NOW deals orders or the information contained within the e-mail received.

EXPIRY OF SMOKOO BUY NOW DEALS ORDERS: In respect of traditional Smokoo BUY NOW deals orders- The Specified Period (including, but not limited to, any discounts provided by the Smokoo BUY NOW deals order) expires on the date specified on the auction details. After the expiry date of the Specified Period, we will credit your Smokoo account with the consideration paid in respect of the Purchase, if you ask us to.

In respect of Smokoo BUY NOW deals orders which are redeemable for a ticket or admission to a specific ticketed event – Smokoo BUY NOW deals orders shall have no value once the specific event date and time has passed. Smokoo BUY NOW deals order are only refundable as credits ONLY

(i)                  by request until midnight on the day of purchase;

(ii)                 automatically if the event is cancelled and not rescheduled, and

(iii)               upon request if event is rescheduled.

 We have instituted this application procedure to minimise events of fraud.

STATUS OF SMOKOO BUY NOW DEALS ORDERS: All Smokoo BUY NOW deals orders are promotional deals that are offered for Purchase below Deal Value and are subject to this Agreement and to any terms and conditions of the relevant Merchant.

MERCHANT TERMS: Merchants will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and you agree to (and shall) abide by those terms and conditions. The responsibility to do so is yours alone.

 CONTENT ON THE WEBSITE AND SERVICE AND SMOKOO BUY NOW DEALS: It is your responsibility to ensure that any products, services or information available through the Website or the Service meet your specific requirements.

If you are a Merchant and wish to feature your product / service on Smokoo, please send us your contact details to support@smokoo.com.